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How we protect your account and information

Your account details, payment history, and gameplay activity stay secure with us.

Account data encryptedDANA, OVO, GoPay, QRIS securedContact us anytime to review
Explore the Lobby Read FAQ
indolotre88 How we protect your account and information
QUESTIONS ABOUT YOUR DATA

Contact us about your privacy

Team online

Email Support

Write to our privacy team at [email protected] with your account details and request. We respond within 24 hours with answers about what data we hold, how to update it, or how to request deletion.

Live Chat

Open live chat in your account lobby Monday–Friday, 08:00–20:00 Jakarta time. Our agents answer privacy questions, walk you through data export, and help you manage your preferences on the spot.

Account Settings

Log in and go to Settings > Privacy & Security to review permissions, update contact details, or download a copy of your stored profile data. Changes take effect immediately.

HOW WE HANDLE YOUR INFORMATION

Data handling, cookies and security

Encryption in transit

All communication between your device and our servers uses SSL encryption.

Cookie usage

We use session cookies to keep you logged in and preference cookies to remember your language and game history.

Account verification

When you register, we verify your email and phone number.

Data retention timeline

Active account data stays on file throughout your membership.

Third-party access

Payment processors (DANA, OVO, GoPay, QRIS providers) see transaction details.

Your data rights

You can request a download of all your personal data, ask us to correct or delete it, or opt out…

Common questions about your data

We collect your full name, email, phone number, date of birth, address, and payment details (card or mobile wallet). We also log your device type, operating system, and IP address. This information helps us verify your identity, process deposits via DANA, OVO, GoPay or QRIS, and detect fraudulent activity on your account.

We keep your account data active while you play with us. After you close your account, we retain it for seven years to resolve disputes, verify withdrawal records, and comply with local financial reporting laws. After seven years, we permanently delete your data from our servers.

Yes. Log into your account, go to Settings > Privacy & Security, and click Download My Data. You'll receive a complete export of your profile, game history, and payment records within 24 hours as a downloadable file. You can also email [email protected] to request this.

Only our payments team and the processor (DANA, OVO, GoPay or QRIS) handling your transaction. We never see your full card number or wallet password. Payment data is encrypted end-to-end; we store only the last four digits and transaction ID for your records and dispute resolution.

No. We never sell, rent, or share your personal data with third parties for marketing or profit. We share information only with payment processors to complete your deposits and withdrawals, and with law enforcement when required by legal order.

Most cookies are optional. Open your browser settings and clear cookies, or use private/incognito mode to prevent them from saving. Functional cookies (login, language) are necessary for the site to work; analytics cookies can be disabled. You remain fully able to play once you clear them.

Contact [email protected] and request account deletion. We close your account immediately and remove your profile from the login system. Transaction records and payment history stay on file for seven years to meet financial compliance laws, then are permanently erased after that period.

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