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Terms & Conditions That Protect Your Play

When you open an indolotre88 account, you're entering into a clear agreement about how deposits work, how withdrawals are processed, and what happens if a dispute arises.

Clear deposit and withdrawal rulesDispute resolution in plain languageYour data and account security commitments
indolotre88 Terms & Conditions That Protect Your Play
GET HELP ON TERMS

How to Reach Us About Your Account

Our support team is ready to explain any part of the terms, help you understand your rights, or address a concern about how your account is being handled. We're here during business hours via live chat, email and WhatsApp, and we keep a record of every exchange so you can follow up anytime. Whether you're in Bandung, Medan or anywhere else in Indonesia, you can contact us in English or through the in-app help menu.

Team online

Live Chat

Open the chat bubble in the bottom-right corner of the lobby. Response time is usually under 5 minutes during business hours. Use this for quick clarifications about deposit holds, withdrawal delays or account access.

Email Support

Send your question to [email protected] with your account ID and a clear description. We respond within 24 hours on business days. Email is best for formal disputes, document uploads or account history requests.

WhatsApp

Message our support line directly from the app's Help section. You'll get a response within 2 hours on weekdays. WhatsApp is fastest for urgent withdrawal issues or payment verification questions.

SECURITY AND DATA

How We Protect Your Account and Information

Your account security starts with a strong password and two-factor authentication, which we encourage you to activate on the security page.

Encryption Standard

All lobby connections use TLS 1.3. Your login, deposits and withdrawals are encrypted end-to-end.

Data Retention

Account information is kept for 7 years after closure. Transaction records, payment receipts and identity verification documents are retained for…

Withdrawal Verification

Large withdrawals require identity re-confirmation via upload. We verify your ID against official databases and screen for fraud patterns.

Password Management

Change your password at least every 6 months from your account settings. We don't send passwords via email or chat.

Fraud Detection

We monitor account activity for suspicious login attempts, rapid consecutive withdrawals and unusual betting patterns.

Request Account Changes

To update your registered email, phone, or banking details, go to Account Settings → Personal Info.

Answers to Your Terms & Conditions Questions

Real players ask real questions about how the terms work in practice. Below are the ones we hear most often — about your rights, how deposits and withdrawals are covered, what happens if there's a dispute, and how you can request changes to your account.

No. Your account is personal and non-transferable. Sharing login credentials violates the terms and puts both your account and the other person's account at risk. If we detect shared access, we may suspend the account while we investigate. Use only your own credentials.

Report the issue to support within 30 days of the transaction. Provide your transaction ID, payment screenshot and a clear description of what went wrong. For deposits via DANA, OVO, GoPay or QRIS, we trace the payment with the provider. For withdrawals, we verify that the funds were sent to the correct bank account. Most disputes are resolved within 5 business days.

Yes. Go to Account Settings → Account Closure to close your account. Any remaining balance will be withdrawn to your registered payment method within 5 business days. If you want a temporary break, use the Pause Account feature instead, which suspends gameplay for 7, 30 or 90 days without closing your wallet.

Minimum withdrawal is Rp 50,000. Standard processing takes 1–2 business days after approval. DANA, OVO and GoPay usually credit within 1 hour of processing; QRIS and bank transfers take up to 2 business days depending on your bank. Check your transaction history in the app for real-time status.

Go to the login page and tap Forgot Password. A reset link will be sent to your registered email. Open the link and create a new password immediately. If you suspect fraud, contact support via live chat or WhatsApp right away — we'll freeze your account and review the activity while you set up a new password.

Yes, from Account Settings → Personal Info. Email and phone changes take effect within 24 hours. To change your withdrawal bank account, you must re-verify your identity via the app. New payment methods won't be active until verification is complete.

We'll notify you of the reason and give you 7 days to respond or request a review. If the account is closed, any remaining balance is returned to your payment method within 10 business days. Permanent closure usually happens if you breach anti-money-laundering rules, create duplicate accounts, or exploit system vulnerabilities.